Shipping policy

F.I.L. 315 COLLECTIBLES SHIPPING POLICY
At F.I.L. 315 Collectibles, we understand that sports cards, autographs, memorabilia, and other collectibles require careful handling and secure shipping. We take reasonable precautions to protect orders during packaging and shipment.

ORDER PROCESSING
Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully completed. Processing times may be longer during holidays, periods of unusually high order volume, severe weather, or other circumstances outside our reasonable control. Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING METHODS & DELIVERY ESTIMATES
Available shipping methods and applicable charges are displayed at checkout when available. Delivery dates and transit times are estimates only and are not guaranteed. Carrier delays, weather, service interruptions, customs processing, and other circumstances outside the reasonable control of F.I.L. 315 Collectibles may affect delivery times. F.I.L. 315 Collectibles is not responsible for carrier delays after an order has been accepted by the shipping carrier, but we will reasonably assist customers with legitimate shipping-related issues.

TRACKING, INSURANCE & SIGNATURE CONFIRMATION
Tracking information will be provided when available for the shipping method used. Depending on the nature, value, destination, or other characteristics of an order, F.I.L. 315 Collectibles may require or add shipping insurance, signature confirmation, adult signature confirmation, or other delivery protections at our discretion. Customers are responsible for monitoring tracking information and making reasonable arrangements to receive packages requiring a signature.

SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting an order. F.I.L. 315 Collectibles is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer. If you discover an error in your shipping information, contact us at fil315collectibles@gmail.com as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

PACKAGING
F.I.L. 315 Collectibles packages orders with consideration for the type, condition, and value of the collectible being shipped. Packaging methods may vary depending on the item and may include protective sleeves, holders, rigid protection, padding, boxes, or other protective materials as appropriate. Customers should retain all packaging and shipping materials if an order arrives damaged or if a shipping-related claim may be necessary.

DAMAGED, INCORRECT, OR MATERIALLY MISREPRESENTED ITEMS
If an item arrives damaged, you receive an incorrect item, or the item received is materially different from its product listing, please contact F.I.L. 315 Collectibles at fil315collectibles@gmail.com within three (3) calendar days of confirmed delivery. Please retain the item, shipping container, shipping label, packaging materials, and all other materials included with the shipment. We may request photographs or other documentation necessary to evaluate the issue or pursue a carrier or insurance claim. Returns, refunds, and other remedies are governed by our Refund Policy.

LOST OR MISSING PACKAGES
If tracking indicates that an order has not been delivered within the carrier’s expected delivery period, please contact us so that we can review the shipment and, when appropriate, assist with a carrier inquiry or claim. If tracking indicates that an order was delivered but you cannot locate the package, please check the delivery location, household members, neighbors where appropriate, and any information provided by the carrier before contacting us. Resolution of lost, missing, or misdelivered shipments may depend on carrier investigations, insurance requirements, tracking information, and the circumstances of the shipment.

INTERNATIONAL SHIPPING
If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout. International shipments may experience additional delays due to customs processing or other circumstances outside our control. Customers are responsible for ensuring that items ordered may lawfully be imported into their destination.

ORDER CANCELLATIONS
If you need to request cancellation of an order, contact F.I.L. 315 Collectibles as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or shipped, but cancellation cannot be guaranteed. Once an order has entered fulfillment or shipped, our Refund Policy applies.

CONTACT US
Questions concerning shipping or delivery should be directed to:
F.I.L. 315 Collectibles
Email: fil315collectibles@gmail.com
Website: FIL315.com